VOICE ROUTING SPECIALIST 24/7

Established since 2011, Vox Solutions has been at the forefront of innovation in voice and messaging marketplace. We are certainly not a start-up, but a scale-up company with ambition to become a major player in our industry with new and innovative solutions that can address the needs of our constantly evolving telecommunications landscape.

Our people and our customers are at the center of everything we do at Vox Solutions. Our solutions are designed to support the challenges facing the operators and enterprises around the globe in a highly competitive and disruptive landscape. Our passion is to provide our customers solutions that can increase their profitability, decrease their cost and improve their operational efficiency with the ultimate goal of optimizing their end-user customer experience.

To reach our ambitious growth plans in the coming years, Vox Solutions is expanding and looking for strong candidates to join our international and diverse team.  If you are looking for a fresh start to an exciting career path with a company that is set to grow into a major player in the market and have the will and passion to join a team that is passionate about its employees, customers, technology and innovation then Vox Solutions is the place for you.

Your responsibilities:

• proactively monitoring the voice routes within the regions and taking corrective actions for different type of alerts, targets, and benchmarks;
• testing and verifying the quality of the voice routes/terminations on the specific regions;
• offering support to the NOC and Sales Departments;
• traffic flow, CDRs, and other in-depth investigations, based on specific and/or out of the ordinary patterns;
• knowledge in regards to and implementing internal dual based price listing scheme (EEA and non-EEA) and its procedure, based on the internal data system;
• improving and adjusting the routing based on margin and active deals/SWAPs, without compromising the quality on the assigned regions;
• create and update existing documentation of processes and procedures.

Key requirements for the role:

• minimum 2 years experience in a similar position or Rates Specialist, Voice NOC Specialist, Destination Manager;
• fluent in English (writing and speaking);
• ability to work on a structured rotation shift.

Personal skills and qualities:

• service-minded, flexible, and analytical;
• responsible, detail-oriented person, able to prioritize and multi-task workload;
• motivated team-player interested in growing as a technical professional.

What you will experience with us is a professional and diverse working environment with a growing and ambitious company that is agile and innovative.  Our culture is one of constant improvement with the highest level of employee and customer centricity. We are result oriented, entrepreneurial and passionate about what we do and the value we bring to the market. We take great pride in our values and goals that are built around teamwork, personal responsibility, making a difference and bringing value to our customers and the industry.  We offer very competitive remuneration and benefits and are flexible with the location.