Careers

We are constantly looking for valuable people to join our company and favour its successful development. If you are willing to join a cutting edge telecom solutions company, if you are willing to face new challenges and achieve success in a dynamic industry, then we are waiting for you to join us.

vox carrier careers

SOLUTION DESIGN & INTEGRATION ENGINEER

Established since 2011, Vox Solutions has been at the forefront of innovation in voice and messaging marketplace. We are certainly not a start-up, but a scale-up company with ambition to become a major player in our industry with new and innovative solutions that can address the needs of our constantly evolving telecommunications landscape.

Our people and our customers are at the center of everything we do at Vox Solutions. Our solutions are designed to support the challenges facing the operators and enterprises around the globe in a highly competitive and disruptive landscape. Our passion is to provide our customers solutions that can increase their profitability, decrease their cost and improve their operational efficiency with the ultimate goal of optimizing their end-user customer experience.

To reach our ambitious growth plans in the coming years, Vox Solutions is expanding and looking for strong candidates to join our international and diverse team.  If you are looking for a fresh start to an exciting career path with a company that is set to grow into a major player in the market and have the will and passion to join a team that is passionate about its employees, customers, technology and innovation then Vox Solutions is the place for you.

Your responsibilities:

  • provide support for sales and business development teams
  • provide technical support to customers and training on products.
  • responsible for creating policies, procedures and best practices that optimize the customer experience
  • provide support for building customer business case and contract negotiations
  • responsible for customer market analysis
  • responsible for customer solution design
  • responsible for customer life-cycle management
  • responsible for designing processes between internal and customer’s support teams
  • responsible for defining escalation procedures
  • responsible for aligning internal SLAs and processes according to customer needs
  • responsible for timely and successful product integration and deployment
  • supervise and understand all major incidents and get involved directly
  • conduct weekly/monthly performance review calls with customers

Your Profile:

  • excellent communication and presentation skills, both written and verbal
  • self-motivated, highly collaborative, creative, goal and growth-oriented
  • understanding of SMS A2P business (and Voice)
  • understanding of the revenue flow in SMS and Voice business
  • understanding of different business models for SMS and Voice business
  • ability to use data analytics and data patterns to provide insights, and help in decision making
  • ability to successfully resolve situations that are broadly defined, complex, diverse, and/or occasionally, unprecedented
  • BA/BS degree or equivalent work experience

Preferred skills:

  • high level knowledge of a Mobile Network Operator generic infrastructure
  • high level understanding of operational activities in a Mobile Network Operator organization
  • project management, change management, business process knowledge
  • experience in an organization with targets and financial goals
  • experience in customer’s success, account management, consultative sales and/or business consulting
  • proven record of meeting performance goals
  • ability to interact and influence all levels and divisions within an organization
  • Linux background is a plus
  • previous experience with Sql, NoSql databases is a plus
  • any software development background is a plus

Role Success Criteria:

  • on-boarding new customers on time and budget
  • successful deployment of new products
  • increase value provided for the customer
  • drive new products and features development based on feedback collected from the customer
  • customer satisfaction and customer retention

What you will experience with us is a professional and diverse working environment with a growing and ambitious company that is agile and innovative.  Our culture is one of constant improvement with the highest level of employee and customer centricity. We are result oriented, entrepreneurial and passionate about what we do and the value we bring to the market. We take great pride in our values and goals that are built around teamwork, personal responsibility, making a difference and bringing value to our customers and the industry. We offer very competitive remuneration and benefits and are flexible with the location.

 

Apply Now Please send us your resume at career@voxsolutions.co

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